Returns and Exchanges

Good shoes shouldn't be complicated to bring home — or to send back if they're not quite right. At Hvóya, we make both as simple as possible.

Shipping

We currently ship across Europe. Orders are carefully packed and prepared for dispatch within 1–2 business days.

Enjoy free standard shipping on all orders over €100. For orders under €100, shipping costs are calculated at checkout based on your delivery location.

Estimated Delivery Times
Standard Shipping: 3–7 business days
Express Shipping: 1–3 business days

Delivery times are estimates and may vary during holidays, peak seasons, or due to carrier conditions.

Order Tracking

Once your order is on its way, you'll receive a shipping confirmation email with tracking information so you can follow your pair from our door to yours.

Please allow up to 24 hours for tracking information to become active after receiving your shipping confirmation.

Returns

Plans change. Fit happens. If something isn't quite right, you can return eligible items within 14 days of delivery.

Returned items must be:

  • unworn and unused
  • in their original condition
  • returned with all original tags and packaging
  • accompanied by proof of purchase

Gift cards, final sale items, and made-to-order or custom pieces are not eligible for return.

How to Make a Return

To start a return, contact our team with your order number and the item you'd like to return. We'll provide the next steps and return instructions.

Please make sure your return is securely packaged before sending it back to us.

Refunds

Once your return arrives, our team will inspect the item and process your refund. Approved refunds are issued to your original payment method.

Please allow 5–7 business days for the refund to appear in your account after it has been processed. Processing times may vary depending on your bank or payment provider.

Original shipping charges are non-refundable unless your order arrived damaged, defective, or incorrect.

Exchanges

Need a different size or color? The easiest option is to return your original item and place a new order for the style you want. This helps you secure your preferred pair while it's still available.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible. Include your order number and photos of the item so our team can help make it right.

Need Help?

Questions about shipping, sizing, or a return? Hvóya Client Care is here to help.

Whether you're building your everyday edit or shopping for something special, we want every pair to fit exactly right.