Terms and Conditions

Welcome to Hvóya. These Terms and Conditions ("Terms") govern your use of our website and your purchase of products from us. By accessing this site or placing an order, you agree to be bound by these Terms.

1. About Hvóya

Hvóya is a footwear brand based in Kyiv, Ukraine. All references to "we," "us," or "our" refer to Hvóya; "you" refers to the user or customer.

2. Use of This Site

You agree to use this website only for lawful purposes and in a way that does not infringe the rights of, or restrict or inhibit the use of, this site by any third party. You may not use this site to transmit harmful code, attempt unauthorized access to our systems, or misuse any content, images, or materials published here.

3. Products and Pricing

We make every effort to display our products and their colors, materials, and details as accurately as possible. Slight variations may occur, as many of our items are handcrafted in small batches.

All prices are listed in EUR and are subject to change without notice. We reserve the right to limit quantities, correct pricing errors, and refuse or cancel any order at our discretion, including after an order has been submitted.

4. Orders and Payment

By placing an order, you confirm that all information provided is accurate and that you are authorized to use the payment method selected. Orders are confirmed once payment has been successfully processed. We reserve the right to cancel or refuse any order, including in cases of suspected fraud or unauthorized activity.

5. Shipping and Delivery

Shipping methods, timeframes, and costs are outlined on our Delivery page. Delivery times are estimates and are not guaranteed.

6. Returns and Exchanges

Our return and exchange policy is detailed on our Returns and Exchanges page and forms part of these Terms.

7. Intellectual Property

All content on this site — including but not limited to the Hvóya name, logo, product designs, photography, and text — is the property of Hvóya and is protected by applicable intellectual property laws. No part of this site may be reproduced, distributed, or used commercially without our prior written consent.

8. Accounts

If you create an account with us, you are responsible for maintaining the confidentiality of your login details and for all activity under your account. Notify us immediately of any unauthorized use.

9. Prohibited Use

You may not use this site to:

  • violate any applicable law or regulation
  • infringe upon our intellectual property or that of others
  • upload or transmit viruses or malicious code
  • collect or harvest data from other users
  • interfere with the security or proper functioning of the site

10. Limitation of Liability

Hvóya shall not be liable for any indirect, incidental, or consequential damages arising from the use of this site or the purchase of our products, to the fullest extent permitted by law. Our products are intended for normal everyday use; misuse or improper care is not covered under these Terms.

11. Changes to These Terms

We reserve the right to update or modify these Terms at any time. Changes take effect immediately upon posting to this page. Continued use of the site after changes are posted constitutes acceptance of the updated Terms.

12. Governing Law

These Terms are governed by and construed in accordance with the laws applicable in Ukraine, without regard to conflict of law principles.

13. Contact Us

Questions about these Terms can be directed to us via our Contact page.